*self funders only
Purpose and aim of unit
Organising events, from single learning and development (L&D) activities to large-scale conferences is a key responsibility of the L&D function. This unit is designed for L&D professionals who have responsibility for organising and supporting L&D events and will provide them with the knowledge and skills required to be effective in an event management role. The unit covers key aspects of event management from pre-event planning, through co-ordinating and finally, reporting on the completed event. Learners will gain a better understanding of event themes and design, and the legal, logistical and financial aspects of managing events. The unit also focusses on different ways of promoting L&D events and how promotions are targeted for particular audiences and on the essential records that should be produced for each event. Finally the unit requires learners to review and take practical steps to develop their own customer service skills.
This unit is suitable for persons who:
- are working in or are seeking to develop a career in L&D.
- aim to further their understanding of the principles and practice of event management.
- aim to develop their own event management and customer service skills.
On successful completion of this unit, learners will:
- Understand factors to be considered when planning a learning and development event.
- Know how to promote a learning and development event.
- Be able to plan and co-ordinate a learning and development event.
- Be able to review and develop own customer service skills.
To achieve this unit, the evidence the learner presents for assessment must demonstrate that they have met all the learning outcomes and assessment criteria.
The learner will:
The learner can:
|1. Understand factors to be considered when planning a learning and development event.
|1.1 Compare different types of L&D event.
1.2 Explain the main logistical, legal, and financial factors to be considered when planning for different L&D events.
1.3 Explain the main responsibilities of L&D event organisers.
|2. Know how to promote a learning and development event.||2.1 Discuss how different audiences are targeted for different L&D events.
2.2 Evaluate the use of different communication methods and materials for promoting L&D events.
|3. Be able to plan and co-ordinate a learning and development event.
|3.1 Produce a project plan for a specific L&D event that includes contingencies for unexpected occurrences.
3.2 Co-ordinate an L&D event, demonstrating effective leadership, financial management and time management skills.
3.3 Maintain records of an L&D event, including financial and operational information, and produce a summary Event Report.
|4. Be able to review and develop own customer service skills.||4.1 Review own customer service skills and identify improvement areas.
4.2 Select and plan activities for developing own customer service skills.
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