CIPD Intermediate Award – HR Service Delivery

Course Title: CIPD Intermediate Award – HR Service Delivery

1-2 Month

Distance Learning

£500 (+VAT)


Human resources (HR) professionals need to understand the different HR service delivery models available to contemporary organisations, the ways that these are evolving and the contribution effective and efficient HR service delivery makes to facilitating and supporting sustained organisational performance. This includes establishing and monitoring service standards, measuring performance and issues surrounding the use of shared services, partners and external providers.

Our mixed-mode approach offers true flexibility giving you the opportunity to choose where, when and how you learn.  This allows you to use work based evidence as well as the option to complete assignments.  We support your development with one-to-one guidance tailored to your individual learning needs.

Learning Outcomes

On completion of this unit, learners will:

  1. Understand the reasons behind organisations changing the structure and location of HR service provision.
  2. Understand the different HR service delivery models available to contemporary organisations.
  3. Understand the challenges involved in maintaining and managing HR services and how standards are established and monitored.

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